The Value of the Internal Relationship Training Requirement

Now imagine that the entry-level employee, who developed those internal relationships I required before working with customers.

What would the enterprise have? Incredible value in the form of a human being. This person would know

• the organization and how it functioned.
• the people to go to fix a problem.
• the business the company was in and what drives it.
• how to answer questions about the basics of the business.

.

• the value of the people who work inside the building.
• how to talk to people at every level of the organization.
• HOW TO TALK TO PEOPLE AND HOW TO LISTEN.

Unfortunately, relationship-building and process are still not taught well in business schools. Yet organizations sorely need them. Customers won’t stand for being treated poorly any longer.

How will they find out?

Liz Strauss