Comments on: ROI of Trust: What about Negative Comments? http://www.lizstrauss.com/2008/04/19/everyones-business/roi-of-trust-what-about-negative-comments/ Be Irresistible Wed, 08 Sep 2010 12:30:36 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: The Crazy Suburban Mom http://www.lizstrauss.com/2008/04/19/everyones-business/roi-of-trust-what-about-negative-comments/comment-page-1/#comment-62205 The Crazy Suburban Mom Fri, 14 Aug 2009 15:03:00 +0000 http://www.lizstrauss.com/2008/04/19/everyones-business/roi-of-trust-what-about-negative-comments/#comment-62205 I think what people forget, Companies forget, is that a happy customer may (or may not) tell someone they are happy but an unhappy customer will tell everyone they see how unhappy they are. The good thing about a company blog is that it gives the happy customers a place to voice their positive feelings and the unhappy customers a chance to resolve theirs. I believe for the majority of these customers neither would have their needs addressed. Tracy I think what people forget, Companies forget, is that a happy customer may (or may not) tell someone they are happy but an unhappy customer will tell everyone they see how unhappy they are.

The good thing about a company blog is that it gives the happy customers a place to voice their positive feelings and the unhappy customers a chance to resolve theirs.

I believe for the majority of these customers neither would have their needs addressed.

Tracy

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