Where IS Customer Service?
View CommentsRESPECT
You’re sitting in Customer Service, miles from your office. A fire is requiring your best PR efforts — you’re not trained for this — but you’re the one who best understands the information. You’re fielding questions and carefully wording answers, because leaders speak with concern that their message is understood.
You make it through. You’re exhausted when you return to “normally scheduled programming.” When you reach your desk, you find a deluge of voice mail and your inbox is overflowing. The easiest thing to do would be to imagine you are still over in Customer Service handling the PR accident you had been handling.
Then you think, well really you’ve never left customer service.
Your job is a customer service job as much as the one you were just doing.
Do you return phone calls when you get them?
Service is sticky.
Liz Strauss
Find out about working with Liz.
