Comments on: To Fall is Human, To Respond Is Service http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/ Be Irresistible Wed, 08 Feb 2012 16:07:00 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Liz Strauss http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/comment-page-1/#comment-21237 Liz Strauss Mon, 15 Oct 2007 09:47:53 +0000 http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/#comment-21237 Hi Toronto Realtor! Welcome! A client referral business does make us more sensitive to client needs. Or it should. :) Glad it does for you. Making things up for a client is a great way to get to know what they care about even more deeply, because they get an opportunity to say what they want insttead. :) You're so right and I so agree about systems. When we think a process through well to develop a system, half of our troubles are gone just because we have done the thinking. Hi Toronto Realtor!
Welcome!
A client referral business does make us more sensitive to client needs. Or it should. :) Glad it does for you. Making things up for a client is a great way to get to know what they care about even more deeply, because they get an opportunity to say what they want insttead. :)

You’re so right and I so agree about systems. When we think a process through well to develop a system, half of our troubles are gone just because we have done the thinking.

]]> By: Toronto realtor http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/comment-page-1/#comment-21236 Toronto realtor Mon, 15 Oct 2007 09:18:38 +0000 http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/#comment-21236 I've found that clients can be remarkably forgiving, if we are open about our lapse and take immediate steps to fix whatever went off course. Since my real estate business works <a href="http://juliekinnear.com/about-by-referral-only.html" rel="nofollow">by referral only</a>, it's important that every client leave satisfied. We rely on client referrals for all future business. We can't be perfect all the time, so we rely on making things up to the client when we've missed something. Systems though are great. With good systems, the number of lapses goes way, way down. I’ve found that clients can be remarkably forgiving, if we are open about our lapse and take immediate steps to fix whatever went off course.

Since my real estate business works by referral only, it’s important that every client leave satisfied. We rely on client referrals for all future business. We can’t be perfect all the time, so we rely on making things up to the client when we’ve missed something.

Systems though are great. With good systems, the number of lapses goes way, way down.

]]> By: Liz Strauss http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/comment-page-1/#comment-21230 Liz Strauss Sun, 14 Oct 2007 15:12:16 +0000 http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/#comment-21230 Yeah, we seem to bond well over solving problems together -- especially when we are the ones who caused them for each other. :) Yeah, we seem to bond well over solving problems together — especially when we are the ones who caused them for each other. :)

]]> By: Donna Cutting http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/comment-page-1/#comment-21228 Donna Cutting Sun, 14 Oct 2007 15:10:14 +0000 http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/#comment-21228 Right on, Liz! When I ask my audience members to give me their customer service WOW stories - they often will tell me of someone who made a mistake - but then went above and beyond to make it right. Great post, as usual. Right on, Liz! When I ask my audience members to give me their customer service WOW stories – they often will tell me of someone who made a mistake – but then went above and beyond to make it right.

Great post, as usual.

]]> By: Liz Strauss http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/comment-page-1/#comment-21211 Liz Strauss Fri, 12 Oct 2007 13:55:05 +0000 http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/#comment-21211 Hi Mark! Welcome! We all blow it sometimes. That's when we find out what we're made of. That's when we find out what the folks around us are made of as well. Usually it's a pleasant surprise. :) Hi Mark!
Welcome!
We all blow it sometimes. That’s when we find out what we’re made of. That’s when we find out what the folks around us are made of as well.

Usually it’s a pleasant surprise. :)

]]> By: Mrk Rose http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/comment-page-1/#comment-21210 Mrk Rose Fri, 12 Oct 2007 13:06:15 +0000 http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/#comment-21210 Thanks Liz. Needed to read that post this morning. I blew it - sent out press release before it was ready. Client not happy. And I was having a perfect week, doing everything right, feeling good about helping people. Accept responsibility when you make a mistake and when others make mistakes be helpful. Grace under pressure builds character, right? Thanks Liz. Needed to read that post this morning. I blew it – sent out press release before it was ready. Client not happy. And I was having a perfect week, doing everything right, feeling good about helping people. Accept responsibility when you make a mistake and when others make mistakes be helpful. Grace under pressure builds character, right?

]]> By: Liz Strauss http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/comment-page-1/#comment-21202 Liz Strauss Thu, 11 Oct 2007 12:29:21 +0000 http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/#comment-21202 Hi Brad! You know sometimes it's a relief to see someone make a mistake. . . . Certainly some of my best relationships started because we solved a problem together. I'm with you. It's the sovling that moves things forward. :) Hi Brad!
You know sometimes it’s a relief to see someone make a mistake. . . . Certainly some of my best relationships started because we solved a problem together.

I’m with you. It’s the sovling that moves things forward. :)

]]> By: Brad Shorr http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/comment-page-1/#comment-21201 Brad Shorr Thu, 11 Oct 2007 12:08:57 +0000 http://www.lizstrauss.com/2007/10/11/everyones-business/to-fall-is-human-to-respond-is-service/#comment-21201 You are so, so , so right about this, Liz. It's all about the response. In business I often see people spend more time playing the blame game than actually trying to solve the problem. We all make mistakes! Being human is nothing to be ashamed of. You are so, so , so right about this, Liz. It’s all about the response. In business I often see people spend more time playing the blame game than actually trying to solve the problem. We all make mistakes! Being human is nothing to be ashamed of.

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