Archive for November, 2006

Delegation: Presenting the Work What We Do Wrong

Wednesday, November 15th, 2006

The most crucial point in delegating — the success or failure moment — is when the work is assigned, handed over, given to the person who will execute what needs doing. Even those of us who know better often delegate in ways that set things up for less than a perfect result. It happens because

  • we’re busy and try to streamline the process.
  • we assume knowledge on the part of the person we’re delegating to.
  • we think the task we are handing over is like another task that the person has already done.
  • our relationship with the person is such that we feel we can communicate in shorthand.
  • we don’t want to insult the person’s intelligence, which leads us to not fully disclose necessary information.

Each of these mistakes is the same in all involve incomplete communication. The person who will do the work is not getting the information he or she needs to do it right.

To fix this problem define a process for delegating and follow it every time. Give your delegating structure and form based on communicating all necessary information for successful task completion and you’ll get better results.

Behind every Successful business there is an Outstanding manager. –Perfect Virtual Manager

Liz Strauss

Delegation: This Project Can’t Be Delegated — Right!

Tuesday, November 14th, 2006

When a manager finally comes to the conclusion that he or she needs help to finish a project on time, often the timing of that idea is usually 2-3 weeks or more past an ideal time. Instead the decision has waited until the manager is under stress and deadline pressure with many plates to keep spinning and many balls to keep in the air.

The manager looks at the project and sometimes decides that no part of it can be delegated. This conclusion is patently false. In 30 years as a manager, I have not found a project that did not have parts that were appropriate to delegating. The way to find them is in how you look at the project.

Finding Tasks to Delegate

Delegating appropriately requires a flexible mind that moves easily from part to whole and whole to part. In this context, a part is a discrete task that can be completed without reliance on the rest of the project or with minor checking against another part of the project.

On a blog a discrete task might be checking all post titles for the use of key words.

Use this process to identify appropriate tasks to delegate.

  1. Identify discrete tasks. Look for small tasks. Look top down, bottom up, and latterally. Mentally think through each step of the process and consider how another you might take part of the work load without interrupting what you are doing.
  2. Determine the level of project knowledge required to do each task.Checking page numbers, for example, requires only the ability to make sure numbers are in sequence and all are present. Checking content requires experience in the industry to understand what choices are costly and time consuming. It also requires project knowledge and history of decisions already made about content grary areas.
  3. Determine the skill set needed for each task that could be delegated.
  4. Find the folks who have that skillset in house or hire them from a temporary agency.
  5. Have a short sample of the work prepared to test the candidate’s performance on the task.
  6. Determine how you will verify to your own satisfaction that the candidate is strong enough to ask questions when necessary, but to work alone without much direction.
  7. .

Once you’ve gone through these steps you are ready to meet with the candidate to present the work. At this point is when you begin to reap the benefits of the time you have invested.

These steps are designed to ensure that the delegation process is successful. Following them will get you to your goal faster. Taking a shorter timeline in delegating, almost always results inthe work being done over — thereby losing more time than appeared to be gained when the proejct was delegated.

Behind every Successful business, there is an Outstanding Manager.

Liz

Delegation: Will You Have More Time Then?

Monday, November 13th, 2006

One of the problems I see and have seen in every organization at every level is a very human one. It’s the problem of delegation. Most folks don’t know when to do it. They don’t let go soon enough.

What seems to happen in most cases is that we get working so hard that we find ourselves entrenched in too much work and too much stress. Long before we realize,.we have started to work from one minute to the next. Forward thinking, planning into the future gives way to those critical tasks that must be accomplished each day.

We are in tactics mode. Strategy is gone completely by then. Our to-do lists are managing our time, not the other way around.

When someone says get some help, the reply often is “I don’t have time to teach a person what we’re doing.”

STOP! When you hear yourself say that, stop. Think. Will you have more time in three weeks to teach someone? If the answer is no, take the time to teach someone now. Then in the next two weeks after he or she knows what you’re doing, you’ll not only catch up, but you’ll have another trained person who can move the project along.

Seriously. Stop to do that now.

Behind every Successful business is an Outstanding Manager – Perfect Virtual Manager

Liz