I think that your concept is widely ignored by most of corporate America, I am sorry to say. Customers are too often treated poorly. All too often I hear employees say: “We don’t need their business”… words that should cause any supervisor, manager, executive or CEO to perk up their ears, right?

This is occurring at the same time that the economy seems to be in a downturn and many coporations are enjoying very poor earnings reports.

I think you idea strikes at the heart of corporate America and is very sound advice.

I think that your concept is widely ignored by most of corporate America, I am sorry to say. Customers are too often treated poorly. All too often I hear employees say: “We don’t need their business”… words that should cause any supervisor, manager, executive or CEO to perk up their ears, right?

This is occurring at the same time that the economy seems to be in a downturn and many coporations are enjoying very poor earnings reports.

I think you idea strikes at the heart of corporate America and is very sound advice.

David,
I hear what you’re saying. It’s probably why I don’t fit in a corporation. Corporations are conservative places that focus on things other than people.

In their defense, some try to, but the pressure to produce things that can be seen always wins out. Budget, schedule, quality — we used to say “you get two.” Only two can most of the corporation see without knowing a whole lot more than the do walking in the door. So the focus goes to budget and schedule and it’s a fight even for the folks who want to focus on quality, because they know they’re the only ones beyond the customer who can see it.

Earnings reports see to say focus on budget and schedule.

The problem is that as a country we’re too big. We can hold a thought long enough to go deep. We stay on the skin of the pudding, we think in a “fast food” sort of thinking, the first answer is the answer, move on , . . think deeper? That’s ivory tower university speak.

We manage the What and the How, but not the Why.

David,
I hear what you’re saying. It’s probably why I don’t fit in a corporation. Corporations are conservative places that focus on things other than people.

In their defense, some try to, but the pressure to produce things that can be seen always wins out. Budget, schedule, quality — we used to say “you get two.” Only two can most of the corporation see without knowing a whole lot more than the do walking in the door. So the focus goes to budget and schedule and it’s a fight even for the folks who want to focus on quality, because they know they’re the only ones beyond the customer who can see it.

Earnings reports see to say focus on budget and schedule.

The problem is that as a country we’re too big. We can hold a thought long enough to go deep. We stay on the skin of the pudding, we think in a “fast food” sort of thinking, the first answer is the answer, move on , . . think deeper? That’s ivory tower university speak.

We manage the What and the How, but not the Why.

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